How To Make a Flat White and Other Helpful Videos

Want to teach someone how to make a flat white? Perhaps you’d like to point your employees in the direction of a helpful resource. At Bristol Twenty we have created a collection of step-by-step videos designed to help people set standards in the coffee industry and minimise downtime. These videos demonstrate how to create popular coffee drinks, as well as fix issues with coffee grinders and machines.

How To Make a Latte / Flat White

Step 1: Single / double shot of Heritage Blend
Step 2: Tamp down firmly
Step 3: Purge group
Step 4: Pour espresso
*Flat white is a double in a small cup
*Aim for 25-30s pour rate
Step 5: Fill jug with milk to just below the spout
Step 6: Purge steam wand
Step 7: Insert wand just under the surface *steam for a few seconds
Step 8: Tilt jug so the wand is further in *ensure milk is spinning
Step 9: Tap/ swirl jug
Step 10: Pour milk into the centre of espresso

How To Make a Cappuccino

Step 1: Grind Single / double shot of Heritage Blend
Step 2: Tamp down firmly
Step 3: Purge group
Step 4: Pour espresso
*Aim for 25-30s pour rate
Step 5: Fill jug with milk to just below the spout
Step 6: Purge steam wand
Step 7: Insert wand just under the surface
Step 8: Slowly lower jug to keep wand just below surface *ensure milk is turning over
Step 9: Tap/ swirl jug
Step 10: Sprinkle chocolate over espresso
Step 11: Pour milk in a smooth motion

How To Make an Espresso

Step 1: Grind Single / double shot of Formula 442
Step 2: Tamp down firmly
Step 3: Purge group
Step 4: Insert handle into group
Step 5: Press button within 5 seconds
Step 6: Pour espresso

*Aim for 25-30s pour rate
*Tip of espresso should have golden creme

How To Make a Mocha / Hot Chocolate

Step 1: Grind Single / double shot of Colombia Las Acacias
Step 2: Tamp down firmly
Step 3: Purge group
Step 4: Pour espresso
*Aim for 25-30s pour rate
Step 5: Add one scoop of hot chocolate
Step 6: Fill jug with milk to just below the spout
Step 7: Purge steam wand
Step 8: Insert wand just under the surface
Step 9: Heat milk in this position
Step 10: Tap/ swirl jug
Step 11: Pour milk in a smooth motion
Step 12: Dust with chocolate

How To Make an Americano

Step 1: Fill 2/3 Cup with Hot Water
Step 2: Grind double shot of Formula 247
Step 3: Tamp down firmly
Step 4: Purge group
Step 5: Insert handle into group
Step 6: Press button within 5 seconds
Step 7: Pour espresso over water
*aim for 25-30s pour rate

How To Set Shots

Step 1: Hold down free flow button until it flashes * This enters program mode
Step 2: Set up handle to make coffee
Step 3: Set jug on scale and zero
Step 4: Push button you wish to program, to start pour
*single shot 20g, double shot 40g
Step 5: Push button to stop pour
Step 6: Push free flow to exit program mode
Step 7: Alternatively, use shot glasses to measure *stop pour at line

How To Unblock a Steam Arm

Step 1: Test steam arm
Step 2: Bend paperclip
Step 3: Clear holes in steam tip
*if still blocked, try next steps…
Step 4: Remove steam tip
Step 5: Clean with brush
Step 7: Re-attach tip

How To Unblock a Macap Grinder

Step 1: Note grinder position
Step 2: Adjust grinder 1/4 turn clockwise
Step 3: Try grinder
Step 4: If still blocked, adjust another 1/4 turn
Step 5: Try grinder again
Step 7: If cleared, adjust back to original position *adjust whilst grinder is running

How To Unblock a waste pipe

*First check waste pipe isn’t kinked
*If waste is plumbed in, ensure that it is clear
*If using a bucket, ensure that it is empty
Step 1: Remove drip tray
Step 2: Check waste bowl *if filled, pipe is blocked
Step 3: Pour Puly into waste bowl
Step 4: Clear with bottle brush
Step 5: Flush with hot water
Step 6: Reassemble machine

How To Unblock a Eureka On Demand Grinder

Step 1: Note grinder position
Step 2: Adjust grinder 1/4 turn anti-clockwise
Step 3: Try grinder
Step 4: If still blocked, adjust another 1/4 turn
Step 5: Try grinder again
Step 6: If cleared adjust back to original position *adjust whilst grinder is running

How To Adjust the Grind on a Mazzer / Ceado Doser Grinder

Step 1: Grind double shot
Step 2: Time espresso pour *you’re looking for a 25-30s pour rate
Step 3: If too slow, adjust 1/2cm clockwise
Step 4: If too fast, adjust 1/2cm anti-clockwise *make adjustments whilst grinding
Step 5: Grind a double shot and discard
Step 6: Grind another double shot
Step 7: Time espresso pour
Step 8: Continue adjusting until 25-30s pour rate

How To Adjust the Grind on a Macap / Mazzer On Demand Grinder

Step 1: Grind double shot
Step 2: Time espresso pour *you’re looking for a 25-30s pour rate
Step 3: If too slow, adjust 1/2cm clockwise
Step 4: If too fast, adjust 1/2cm anti-clockwise *make adjustments whilst grinding
Step 5: Grind a double shot and discard
Step 6: Grind another double shot *make adjustments whilst grinding
Step 7: Time espresso pour
Step 8: Continue adjusting until 25-30s pour rate

How To Backflush Your Machine

Step 1: Insert blank filters into handles
Step 2: Add approx. 1/2 tsp of Puly powder
Step 3: Insert handles into groups
Step 4: Run free flow for 20s
Step 5: Run and stop groups until water is clear *usually 8-10 times
Step 6: Whilst running, scrub groups with brush
Step 7: Wipe down machine

How To Adjust The Grind on a Eureka On Demand Grinder

How To Unblock a Group Head

Step 1: Insert blank filter into handle
Step 2: Fill handle with hot water
Step 3: Insert handle into group
Step 4: Leave to steam for 30s
Step 5: Run and stop group
Step 6: Repeat until cleared

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