Bristol Twenty Single Origin Coffee

How To Make a Flat White and Other Helpful Videos

Want to teach someone how to make a flat white? Perhaps you’d like to point your employees in the direction of a helpful resource. At Bristol Twenty we have created a collection of step-by-step videos designed to help people set standards in the coffee industry and minimise downtime.

These videos demonstrate how to create popular coffee drinks, as well as fix issues with coffee grinders and machines.We also have an on-site training room at our HQ and hold training courses on a regular basis.

How To Make a Flat White

How To Make a Latte / Flat White

Step 1: Single / double shot of Heritage Blend
Step 2: Tamp down firmly
Step 3: Purge group
Step 4: Pour espresso
*Flat white is a double in a small cup
*Aim for 25-30s pour rate
Step 5: Fill jug with milk to just below the spout
Step 6: Purge steam wand
Step 7: Insert wand just under the surface *steam for a few seconds
Step 8: Tilt jug so the wand is further in *ensure milk is spinning
Step 9: Tap/ swirl jug
Step 10: Pour milk into the centre of espresso

How To Make a Cappuccino

Step 1: Grind Single / double shot of Heritage Blend
Step 2: Tamp down firmly
Step 3: Purge group
Step 4: Pour espresso
*Aim for 25-30s pour rate
Step 5: Fill jug with milk to just below the spout
Step 6: Purge steam wand
Step 7: Insert wand just under the surface
Step 8: Slowly lower jug to keep wand just below surface *ensure milk is turning over
Step 9: Tap/ swirl jug
Step 10: Sprinkle chocolate over espresso
Step 11: Pour milk in a smooth motion

How To Make an Espresso

Step 1: Grind Single / double shot of Formula 442
Step 2: Tamp down firmly
Step 3: Purge group
Step 4: Insert handle into group
Step 5: Press button within 5 seconds
Step 6: Pour espresso

*Aim for 25-30s pour rate
*Tip of espresso should have golden creme

How To Make a Mocha / Hot Chocolate

Step 1: Grind Single / double shot of Colombia Las Acacias
Step 2: Tamp down firmly
Step 3: Purge group
Step 4: Pour espresso
*Aim for 25-30s pour rate
Step 5: Add one scoop of hot chocolate
Step 6: Fill jug with milk to just below the spout
Step 7: Purge steam wand
Step 8: Insert wand just under the surface
Step 9: Heat milk in this position
Step 10: Tap/ swirl jug
Step 11: Pour milk in a smooth motion
Step 12: Dust with chocolate

How To Make an Americano

Step 1: Fill 2/3 Cup with Hot Water
Step 2: Grind double shot of Formula 247
Step 3: Tamp down firmly
Step 4: Purge group
Step 5: Insert handle into group
Step 6: Press button within 5 seconds
Step 7: Pour espresso over water
*aim for 25-30s pour rate

How To Set Shots

Step 1: Hold down free flow button until it flashes * This enters program mode
Step 2: Set up handle to make coffee
Step 3: Set jug on scale and zero
Step 4: Push button you wish to program, to start pour
*single shot 20g, double shot 40g
Step 5: Push button to stop pour
Step 6: Push free flow to exit program mode
Step 7: Alternatively, use shot glasses to measure *stop pour at line

How To Unblock a Steam Arm

Step 1: Test steam arm
Step 2: Bend paperclip
Step 3: Clear holes in steam tip
*if still blocked, try next steps…
Step 4: Remove steam tip
Step 5: Clean with brush
Step 7: Re-attach tip

How To Unblock a Macap Grinder

Step 1: Note grinder position
Step 2: Adjust grinder 1/4 turn clockwise
Step 3: Try grinder
Step 4: If still blocked, adjust another 1/4 turn
Step 5: Try grinder again
Step 7: If cleared, adjust back to original position *adjust whilst grinder is running