Want to teach someone how to make a flat white? Perhaps you’d like to point your employees in the direction of a helpful resource. At Bristol Twenty we have created a collection of step-by-step videos designed to help people set standards in the coffee industry and minimise downtime.
These videos demonstrate how to create popular coffee drinks, as well as fix issues with coffee grinders and machines. We also have an on-site training room at our HQ and hold training courses on a regular basis.
HOW TO MAKE A LATTE / FLAT WHITE
Step 1: Single / double shot of Heritage Blend
Step 2: Tamp down firmly
Step 3: Purge group
Step 4: Pour espresso
*Flat white is a double in a small cup
*Aim for 25-30s pour rate
Step 5: Fill jug with milk to just below the spout
Step 6: Purge steam wand
Step 7: Insert wand just under the surface *steam for a few seconds
Step 8: Tilt jug so the wand is further in *ensure milk is spinning
Step 9: Tap/ swirl jug
Step 10: Pour milk into the centre of espresso
HOW TO MAKE A CAPPUCCINO
Step 1: Grind Single / double shot of Heritage Blend
Step 2: Tamp down firmly
Step 3: Purge group
Step 4: Pour espresso
*Aim for 25-30s pour rate
Step 5: Fill jug with milk to just below the spout
Step 6: Purge steam wand
Step 7: Insert wand just under the surface
Step 8: Slowly lower jug to keep wand just below surface *ensure milk is turning over
Step 9: Tap/ swirl jug
Step 10: Sprinkle chocolate over espresso
Step 11: Pour milk in a smooth motion
HOW TO MAKE AN ESPRESSO
Step 1: Grind Single / double shot of Formula 442
Step 2: Tamp down firmly
Step 3: Purge group
Step 4: Insert handle into group
Step 5: Press button within 5 seconds
Step 6: Pour espresso
*Aim for 25-30s pour rate
*Tip of espresso should have golden creme
HOW TO MAKE A MOCHA / HOT CHOCOLATE
Step 1: Grind Single / double shot of Colombia Las Acacias
Step 2: Tamp down firmly
Step 3: Purge group
Step 4: Pour espresso
*Aim for 25-30s pour rate
Step 5: Add one scoop of hot chocolate
Step 6: Fill jug with milk to just below the spout
Step 7: Purge steam wand
Step 8: Insert wand just under the surface
Step 9: Heat milk in this position
Step 10: Tap/ swirl jug
Step 11: Pour milk in a smooth motion
Step 12: Dust with chocolate
HOW TO MAKE AN AMERICANO
Step 1: Fill 2/3 Cup with Hot Water
Step 2: Grind double shot of Formula 247
Step 3: Tamp down firmly
Step 4: Purge group
Step 5: Insert handle into group
Step 6: Press button within 5 seconds
Step 7: Pour espresso over water
*aim for 25-30s pour rate
HOW TO SET SHOTS
Step 1: Hold down free flow button until it flashes * This enters program mode
Step 2: Set up handle to make coffee
Step 3: Set jug on scale and zero
Step 4: Push button you wish to program, to start pour
*single shot 20g, double shot 40g
Step 5: Push button to stop pour
Step 6: Push free flow to exit program mode
Step 7: Alternatively, use shot glasses to measure *stop pour at line
HOW TO UNBLOCK A STEAM ARM
Step 1: Test steam arm
Step 2: Bend paperclip
Step 3: Clear holes in steam tip
*if still blocked, try next steps…
Step 4: Remove steam tip
Step 5: Clean with brush
Step 7: Re-attach tip
HOW TO UNBLOCK A MACAP GRINDER
Step 1: Note grinder position
Step 2: Adjust grinder 1/4 turn clockwise
Step 3: Try grinder
Step 4: If still blocked, adjust another 1/4 turn
Step 5: Try grinder again
Step 7: If cleared, adjust back to original position *adjust whilst grinder is running
HOW TO UNBLOCK A WASTE PIPE
*First check waste pipe isn’t kinked
*If waste is plumbed in, ensure that it is clear
*If using a bucket, ensure that it is empty
Step 1: Remove drip tray
Step 2: Check waste bowl *if filled, pipe is blocked
Step 3: Pour Puly into waste bowl
Step 4: Clear with bottle brush
Step 5: Flush with hot water
Step 6: Reassemble machine
HOW TO UNBLOCK A EUREKA ON DEMAND GRINDER
Step 1: Note grinder position
Step 2: Adjust grinder 1/4 turn anti-clockwise
Step 3: Try grinder
Step 4: If still blocked, adjust another 1/4 turn
Step 5: Try grinder again
Step 6: If cleared adjust back to original position *adjust whilst grinder is running
HOW TO ADJUST THE GRINDER ON A MAZZER / CAEDO DOSER GRINDER
Step 1: Grind double shot
Step 2: Time espresso pour *you’re looking for a 25-30s pour rate
Step 3: If too slow, adjust 1/2cm clockwise
Step 4: If too fast, adjust 1/2cm anti-clockwise *make adjustments whilst grinding
Step 5: Grind a double shot and discard
Step 6: Grind another double shot
Step 7: Time espresso pour
Step 8: Continue adjusting until 25-30s pour rate
HOW TO ADJUST THE GRIND ON A MACAP / MAZZER ON DEMAND GRINDER
Step 1: Grind double shot
Step 2: Time espresso pour *you’re looking for a 25-30s pour rate
Step 3: If too slow, adjust 1/2cm clockwise
Step 4: If too fast, adjust 1/2cm anti-clockwise *make adjustments whilst grinding
Step 5: Grind a double shot and discard
Step 6: Grind another double shot *make adjustments whilst grinding
Step 7: Time espresso pour
Step 8: Continue adjusting until 25-30s pour rate
HOW TO BACKFLUSH YOUR MACHINE
Step 1: Insert blank filters into handles
Step 2: Add approx. 1/2 tsp of Puly powder
Step 3: Insert handles into groups
Step 4: Run free flow for 20s
Step 5: Run and stop groups until water is clear *usually 8-10 times
Step 6: Whilst running, scrub groups with brush
Step 7: Wipe down machine
HOW TO ADJUST THE GRIND ON A EUREKA ON DEMAND GRINDER
Step 1: Grind double shot
Step 2: Time espresso pour *you’re looking for a 25-30s pour rate
Step 3: If too slow, adjust 1/2cm clockwise
Step 4: If too fast, adjust 1/2cm anti-clockwise *make adjustments whilst grinding
Step 5: Grind a double shot and discard
Step 6: Grind another double shot *make adjustments whilst grinding
Step 7: Time espresso pour
Step 8: Continue adjusting until 25-30s pour rate
HOW TO UNBLOCK A GROUP HEAD
Step 1: Insert blank filter into handle
Step 2: Fill handle with hot water
Step 3: Insert handle into group
Step 4: Leave to steam for 30s
Step 5: Run and stop group
Step 6: Repeat until cleared